Privacy Policy

1. Introduction / Who We Are

Welcome to our website. As data controllers, we are committed to protecting your privacy and ensuring that your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable national legislation.

If you have any questions regarding this Privacy Policy, you can contact us through our contact page.

2. What Data We Collect

We collect and process the following types of personal data:

2.1. Account Data

When you create an account, we collect: first name, last name, email address, phone number, residential address, and other information you may choose to provide.

2.2. Order Data

When you place an order, we collect: order details, shipping address, billing address, payment information (processed by payment providers), and order history.

2.3. Communication Data

When you contact us, we collect: the content of your messages, email, phone number, and other information you provide.

2.4. Technical Data

We automatically collect: IP address, browser type, operating system, pages visited, visit time, and other technical information. This data may be collected through cookies and similar technologies.

3. Purposes of Processing

We use your personal data for the following purposes:

• Order Fulfillment: To process, fulfill, and ship your orders.
• Account Management: To create and manage your account, and to provide personalized services.
• Communication: To respond to your inquiries, notify you about orders, and provide customer support.
• Service Improvement: To analyze website usage, improve our services, and ensure system security.
• Marketing (with consent): We may send you updates about products, offers, and events, only if you have given your consent. You can withdraw your consent at any time.

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To perform the sales contract and provide the services you requested.
• Legitimate Interest: To protect our legitimate interests, such as website security and fraud prevention.
• Consent: Where required, for marketing and analytics, only with your explicit consent.
• Legal Obligation: Where required by law, such as for accounting and tax purposes.

5. Sharing with Third Parties

We may share your personal data with the following third parties, only where necessary:

• Payment Providers: To process payments. These providers have their own privacy policies.
• Shipping Companies: To deliver your orders.
• Hosting and Technical Service Providers: To operate our website and systems.
• Analytics Tools: To analyze website usage (e.g., Google Analytics), where applicable.
• Legal Authorities: When required by law or to protect our legitimate interests.

We commit not to sell or rent your personal data to third parties for marketing purposes.

6. Cookies

We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. Generally:

• Order data: Retained for at least 10 years in accordance with tax obligations.
• Account data: Retained while your account is active, and for a short period after deletion for security reasons.
• Communication data: Retained for 2-3 years, unless otherwise required by law.
• Technical data: Retained for a limited period, usually up to 12-24 months.

8. Your Rights

Under the GDPR, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data, subject to certain conditions.
• Right to Restriction: You can request restriction of processing of your data.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Object: You can object to processing of your data for certain purposes, such as marketing.
• Right to Withdraw Consent: You can withdraw your consent at any time.

To exercise any of these rights, please contact us through our contact page.

9. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. These include:

• Data encryption in transit (SSL/TLS)
• Secure data storage
• Limited access to personal data
• Regular security reviews

Despite the measures we take, no method of data transmission or storage is 100% secure. There may be risks we cannot fully control.

10. Contact

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, you can contact us:

• Through our contact page
• Via email at: george.kar@outlook.com

11. Last Update

This Privacy Policy was last updated on 11 Ιανουαρίου 2026.

We reserve the right to update this Privacy Policy at any time. We recommend reviewing it periodically to stay informed about how we protect your data.